By using our website, you agree to be bound by Cakesmiths Terms & Conditions, as stated below.
Contract For The Supply Of Products Or Services
The display of goods on the Cakesmiths site amounts to an invitation to treat only and is not an offer to sell products or services at any price indicated. No contract for the supply of products or goods will be deemed to exist between you and Cakesmiths unless, and until, an email is sent by Cakesmiths to you confirming that your order has been accepted and payment has been successfully made. This confirmation e-mail amounts to an acceptance by Cakesmiths of your offer to buy goods or services from Cakesmiths and this acceptance is effective regardless of whether or not you receive the e-mail. Cakesmiths are free to withdraw from a prospective contract at any time prior to acceptance. This also applies in the case of any error or inaccuracy in respect of the goods or services, any description applied to the goods or services, the availability of the goods or services, or the order itself. Price and availability information is subject to change without notice. Large orders over £1500; As a small independent craft bakery we are only able to bake so much cake. We would ask that any large orders should be pre-ordered with “good notice” 7 - 10 days. We appreciate this is not always possible and we will always do our best to fulfil all orders. However, Cakesmiths reserve the right to re-schedule or refuse large orders on a next day service.
Cakesmiths is providing this site and its contents on an "as is" basis and makes no representations or warranties of any kind with respect to this site or its contents. Cakesmiths disclaims all such representations and warranties, including for example warranties of merchantability and fitness for a particular purpose. In addition, Cakesmiths does not represent or warrant that the information accessible via this site is accurate, complete or current. We strongly advise the ingredient and allergen declaration included on each pack is read and understood prior to any claim being made about its suitability for any particular purpose or diet.
Processing Of Orders
Credit cards are debited before items are shipped or before services are activated by Cakesmiths. We will dispatch orders at the very earliest opportunity. This may mean that an order placed after the cut off is still dispatched the same day. Should you require your order on a specific day please indicate this in the delivery notes section on order completion screen.
Delivery is to be expected when stated but is not guaranteed. We use a Premium Next AM delivery service that has proved very reliable over the years but in very rare instances a delivery has not been made within the stated hours or on the day expected. Cakesmiths will do all that they can to assist in tracking the delivery but cannot be held responsible for delays out of our control. If your business is closed or you are not in your parcel will be left in what is deemed by the driver to be a safe place. Should you wish to stipulate your own 'safe place' this can be done by downloading the DPD App here. The insulated boxes the cakes travel in have been designed to keep products temperature controlled for over 24 hours. The products will arrive in the perfect condition to refreeze, refrigerate or consume. Special delivery requests will be added for the courier however we cannot guarantee that these will be followed. Note that there are no collections or deliveries on Bank Holidays. In transit delivery changes. Deliveries in transit can be delayed up to 24hrs at the customer request via the DPD app. We strongly do not recommend doing this. Delaying delivery is entirely at the customer's risk if the original delivery time was within Cakesmiths 0800-1800 delivery window. Cakesmiths will not refund or replace damaged, undelivered, lost or disposed of orders that have been altered in this way.
We are a trade only supplier and require all orders to be delivered to a UK mainland Business address, that is manned and available to accept parcels between 0800 and 1800 daily. We will take no responsibility for consignments that perish or go missing due to ‘no one being in’ to accept the delivery on the specified delivery day.
Amending Online Orders That Have Already Been Placed
Due to our packing schedule and multiple collections, unfortunately, we can only amend orders up to an hour after it has been placed, likewise, we are unable to amend orders that have come in after 4 pm that are due to be dispatched on that day.
The supply of other bakeries or cake companies
Regretfully, it is against our company policy to supply other cake companies and/or bakeries. Where we feel it is necessary we will use our own discretion when orders have been placed. We do reserve the right to cancel the processing of the order and make a full refund.
Limitation Of Liability
Except as specifically stated on this site, neither Cakesmiths nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
It is a crime to use a false name or a known invalid credit card to order. Anyone caught willfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. We track the electronic fingerprints of every order placed on this website to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.
Offers, Promotions, Bundles & Brownie Points.
Cakesmiths reserves the right to withdraw offers and/or promotions at any time and when/where it is deemed that the good nature of the offer and/or promotion is being abused. Only one coupon code can be used with each transaction. Reward/Loyalty/Brownie Points are earned 1 point for every cake item purchased (excluding bundles) and can be redeemed against any product within the Brownies category, with the exception of Single Origin Brownies. Brownie Points are valid for one year and will expire after this. The minimum points needed for redemption is 50 (1 free tray), and max points allowed in any single redemption is 150 (3 free trays). If points are redeemed and there is more than one brownie variant in the order the mean value will be deducted. The minimum order value of £75 is inclusive of any promotional discounts or Brownie Points added. Bundles - Are open to everyone regular and new customers alike. Deals are offered at our very best price, therefore, brownie points and additional discounts or promotions are not awarded on bundle deals.
Errors, Returns & Non-Conforming Products
Returns are not accepted due to the perishable nature of the goods and food safety precautions. Please state the product type and best before date when reporting any instance of non-conformity. Any item not conforming to specification must be notified within 24 hours of delivery to be considered for refund. Should a non-conformity come to your attention after this time please contact us immediately and it will be dealt with on a case by case basis. Photographic evidence of the non-conformity will be required.
Picking errors - Although we do our very best to pick orders correctly, we do very occasionally make a mistake. If a picking error has occurred, a credit in the form of a discount code will be added to your account.
Non-food Items Sold On The Site
May only be purchased as part of a normal cake order.
Changes In Terms
Cakesmiths reserves the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on the Cakesmiths web site.
The majority of our cakes come pre-cut in trays designed to be displayed on counters for sale to your customers and therefore Natasha’s law doesn’t apply. We are aware that some customers may choose to repackage our cakes for direct sale. By doing this, Natasha’s law applies. Ingredient and allergen information can be found on the label of the original packaging in which the cake was delivered. For further information on the requirements of Natasha’s Law please go to the Food Standards Agency website: Allergen labelling changes for prepacked for direct sale (PPDS) food | Food Standards Agency